Jenny Vallely MIGPM
Practice Manager
With over 30 years’ experience in GP practice management, I am responsible for the day-to-day running of the practice, including (but not limited to!) premises, finance, and HR.
I enjoy running, and caring for my small menagerie of rescued hens, ducks, geese and, most recently, two pot-bellied pigs.
Melanie
Medical Secretary
I am responsible for NHS and private referrals, letters, and correspondence to consultants/clinicians, dealing with patient queries.
Laura
Clinical Coder/Medical Administrator
I deal with correspondence management, ensuring that clinical data is transferred accurately from hospital letters onto patient records. Additionally, I am responsible for patient registrations and deductions.
Outside work, I enjoy reading, walking, and studying History.
Nicola
Clinical Coder/Safeguarding Administrator
Reception Team
Our entire reception team are responsible for:
- Communicating with and assisting patients with queries either in person, on the phone, via email or the eConsult system
- Ensure patients are signposted to the appropriate clinicians or local services
- Scanning and filing of patient documents
- Preparing and processing prescription requests for GP signing
Mandie
Patient Services Manager
I ensure reception is run as smoothly as possible, supporting reception staff in all areas of their work, leave and wellbeing. I help with all reception duties. I am also responsible for putting GP, nurse, and Enhanced Access appointments on the clinical system. I also attend meetings with the practice manager on a regular basis to ensure the effective day-to-day running of the surgery.
Bertie
Patient Services Administrator
I also monitor annual patient recalls, vaccinations invitations, insurance reports, claims, monthly injections, and patient deductions.
Alice
Patient Services Administrator
I am also responsible for organising immunisations and check-ups for newborn babies, updating the surgery website, Facebook page and waiting room notice boards, and supporting patients who are carers and veterans. I also run phlebotomy clinics at the practice.
Kyla
Patient Services Administrator
Michelle
Patient Services Administrator
I also undertake secretarial work in the surgery when required.
Sarah
Patient Services Administrator
I take care of the premises checks at the surgery. I carry out water checks, fire alarm testing and emergency light testing, fire door checking, and ensure our fire extinguishers are in date.