Jenny Vallely MIGPM
Practice Manager
With over 30 years’ experience in GP practice management, I am responsible for the day-to-day running of the practice, including (but not limited to!) premises, finance, and HR.
I enjoy running, and caring for my small menagerie of rescued hens, ducks, geese and, most recently, two pot-bellied pigs.
Melanie
Medical Secretary
I am responsible for NHS and private referrals, letters, and correspondence to consultants/clinicians, dealing with patient queries.
Laura
Clinical Coder/Medical Administrator
I deal with correspondence management, ensuring that clinical data is transferred accurately from hospital letters onto patient records. Additionally, I am responsible for patient registrations and deductions.
Outside work, I enjoy reading, walking, and studying History.
Nicola
Clinical Coder/Safeguarding Administrator
Reception Team
Our entire reception team are responsible for:
- Communicating with and assisting patients with queries either in person, on the phone, via email or the eConsult system
- Ensure patients are signposted to the appropriate clinicians or local services
- Scanning and filing of patient documents
- Preparing and processing prescription requests for GP signing
Mandie
Patient Services Manager
I ensure reception is run as smoothly as possible, supporting reception staff in all areas of their work, leave and wellbeing. I help with all reception duties. I am also responsible for putting GP, nurse, and Enhanced Access appointments on the clinical system. I also attend meetings with the practice manager on a regular basis to ensure the effective day-to-day running of the surgery.
Bertie
Patient Services Administrator
I also monitor annual patient recalls, vaccinations invitations, insurance reports, claims, monthly injections, and patient deductions.
Alice
Patient Services Administrator
I am also responsible for organising immunisations and check-ups for newborn babies, updating the surgery website, Facebook page and waiting room notice boards, and supporting patients who are carers and veterans.
Kyla
Patient Services Administrator
Michelle
Patient Services Administrator
I also undertake secretarial work in the surgery when required.
Sarah
Patient Services Administrator
I take care of the premises checks at the surgery. I carry out water checks, fire alarm testing and emergency light testing, fire door checking, and ensure our fire extinguishers are in date.
Debbie
Patient Services Administrator