Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.
We will respond to requests within 2 working hours.
You can also:
- phone us on 01452 812545
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01452 812545
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
As always, we are prioritising our delivery of care and services based on clinical need. Therefore, you may be asked to complete an eConsult form or asked by a member of our patient services team at reception to provide brief details of your need for an appointment to allow us to correctly prioritise your request to ensure that the most urgent cases are dealt with first.
Online consultation requests can be made 24 hours a day from 6pm on Sunday evenings until 6pm Friday evenings. They will be responded to as soon as possible, usually within 2 working days. Alternatively, visit the local pharmacy for advice about taking your medication and clinical advice on minor health concerns including sore throats and cough & colds.
Your appointment
Appointments are being delivered face to face, by phone calls and messages to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them. Your preference will be considered but may not be possible as we continue to prioritise those with the greatest clinical need.
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
If you are unable to keep an appointment, please let us know as soon as possible, this may enable someone else to be seen.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01452 812545 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please be prepared to provide suitable details to enable the doctors to schedule their house calls. The GP may phone you in the first instance to further assess your case.
In addition, if you are housebound, you can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.